Privacy Policy

1. Introduction

LegaliseNow ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our apostille and document legalisation services.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

When you use our services, we may collect:

• Full name and contact details (email, phone, address)
• Payment information (processed securely by third-party payment processors)
• Document details and copies of documents for apostille services
• Identification documents when required for verification
• Communication records (emails, phone calls, chat messages)

2.2 Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device information and operating system

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Service Delivery

• Processing apostille and document legalisation requests
• Communicating with you about your orders
• Providing customer support and assistance
• Delivering completed documents

3.2 Legal Obligations

• Complying with UK government requirements for document authentication
• Maintaining records as required by law
• Preventing fraud and ensuring security

3.3 Business Operations

• Improving our services and website functionality
• Analytics and performance monitoring
• Marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfil our apostille service obligations
• Legal Obligation: To comply with UK government requirements
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications and analytics cookies

5. Data Sharing and Third Parties

We may share your information with:

5.1 Government Authorities

• UK Foreign, Commonwealth & Development Office (FCDO)
• Embassy and consular services
• Solicitors and notaries for document certification

5.2 Service Providers

• Payment processors (Stripe, PayPal)
• Courier and delivery services
• IT support and hosting providers
• Document storage and processing systems

All third parties are contractually obligated to protect your data and use it only for the specific purposes outlined.

6. Data Security

We implement appropriate security measures including:

• SSL encryption for all data transmission
• Secure document storage with access controls
• Regular security audits and updates
• Staff training on data protection
• Professional indemnity insurance (£2 million coverage)

7. Data Retention

We retain your personal data for:

• Service records: 7 years (for audit and legal requirements)
• Document copies: 2 years (or as requested by client)
• Communication records: 3 years
• Website analytics: 26 months
• Marketing data: Until consent is withdrawn

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: For marketing and analytics

9. Cookies and Tracking

We use cookies to:

• Necessary: Essential website functionality
• Analytics: Understand website usage (with consent)
• Functional: Remember your preferences
• Marketing: Show relevant advertisements (with consent)

You can manage your cookie preferences through our cookie banner or browser settings. See our Cookie Policy for more details.

10. International Data Transfers

As part of our apostille services, we may transfer documents and related data to embassy and consular services worldwide. All transfers are made with appropriate safeguards and for legitimate service delivery purposes.

Some of our IT service providers may be located outside the UK. We ensure adequate protection through approved transfer mechanisms.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through our website.

13. Contact Us

For any questions about this Privacy Policy or our data practices: